Alerts

Banner, WPconnect, Degreeworks, and related systems will be down for Critical Security Maintenance  Saturday November 16, 2024 from 9:00PM - 10:00PM

Monday 9/23 am update:
Blackboard's status page was updated overnight to indicate that all systems are now operating as expected. This issue is now considered as resolved.

Initial:
We’ve received reports of performance issues with Blackboard. These issues seem to be impacting all institutions using Blackboard hosted service. As the system is cloud-hosted, we are monitoring for updates from Blackboard support on a timeframe for restoration of normal service. 

Status updates are being posted to https://status.blackboard.com

Beginning on Thursday September 12th, 2024, from 7:30 p.m. to 10:00 p.m., IT/Enterprise Network and Systems Services will be performing an essential service upgrade to the University’s voice (telephone) services.

We will be upgrading our current voice (telephone) service from PRI to SIP technology, improving reliability and performance. Since we are using the same voice (telephone) service provider, the cut over to the new voice (telephone) service should be instantaneous.

This work is expected to have minimum or no impact to WPUNJ voice (telephone) services during the scheduled maintenance window. Although this will have minimum or no impact, we want to make our community aware should there be an unanticipated problem.

If you do encounter any issues with voice (telephone) services on campus during this maintenance window or after the scheduled maintenance, please report them as always to the Helpdesk via Helpdesk ticketing system or 973.720.4357.

Frank Tedesco
Director
IT/Enterprise Network and System Services

To our campus community:

We have received the below notification from Lightpath our voice service provider. We want our campus community to be aware. Although this maintenance will be recurring on the 11, 18, 25 of September and on October 2nd, it will be brief and during the early mornings (1-2 am) hours should anyone experience a brief voice service interruption.

Thank you for your understanding.

Frank Tedesco
Director of IT/Enterprise Network and System Services

" All Lightpath Voice customers may experience a brief service interruption for approximately 3-to-5 minutes from 1:00 - 2:00AM during each of the four migration maintenance windows scheduled for September 11, 18, 25, and October 2. During these windows, you may experience an impact to voice quality and/or the ability to make or receive calls. Established calls could drop and any subsequent call may also not connect for this short period of time.

We will make every effort for the migration to be completed quickly with the least impact possible. We have carefully chosen our migration windows to have the least impact on customers.

Once complete, the Lightpath Next-Generation Voice Network will provide many benefits to our customers, including:
• Improved network reliability
• Greater resiliency with instant failover capabilities
• Increased call throughput with lower latency
• Increased security

Lightpath remains committed to providing your organization with the best service possible and we apologize for any inconvenience you may experience. "

At approximately 11 a.m. on Thursday 9/5, WPconnect began experiencing performance issues. IT staff are currently investigating with the intent to have the issue resolved as soon as possible. We believe the issues has stabilized, but will continue to monitor.

Thank you for your patience.
Information Technology