Faces Behind the Helpdesk It’s 4:29 p.m. on Friday, and that report that absolutely needs to be emailed to your committee members before the end of the week just won’t send. Or it’s 11 a.m. on Saturday, and you just can’t seem to login to Blackboard check your students’ assignments. Technology always just works…until it doesn't. Whether you end up calling the Helpdesk at 973-720-HELP (4357) or you submit your own helpdesk ticket at www.wpunj.edu/help, it is very likely that one of the Helpdesk’s phone and remote support staff members will assist with getting your issue resolved. You might be on a first-name basis with the Field Support technicians or student Technology Assistants who visit campus offices to assist with resolving technology-related issues, but the Helpdesk phone and remote support staff members work behind the scenes and are often a voice or name without a face. These are the staff members behind those names and voices. Daytime Support: Kevin Feijo, Stacey McCaffrey, Judy Norton, and Nicole Sanchez Kevin Feijo grew up in Carteret, NJ, and is a nurse in the United States Army Reserve. He's been working in the university's IT department for 6 years, and he's now back in the states and looking forward to growing with the university. Stacey McCaffery graduated from William Paterson in 2013 with a degree in music. Stacey’s interests include playing classical saxophone, traveling the world, and helping individuals with their technology concerns. Judy Norton (along with her husband, Tom) worked at William Paterson as a Helpdesk support specialist for more than 18 years before retiring in 2015. She was happy to return to work part-time in the fall of 2016. Nicole Sanchez is a User Services Field Technician who graduated from William Paterson in 2017 with a degree in Environmental Science. She is passionate about teaching and helping others, and also interested in technology's role in a sustainable and environmentally conscious future. Evening and Weekend Support: Dan Senyk, Evan Wasek Dan Senyk currently works as a Senior Network Administrator for a mid-size Hospice firm during the day and as a remote Helpdesk support specialist for William Paterson at night. His is a 2002 graduate of William Paterson. When not working, he enjoys hockey, movies, craft beers, Xbox, and playing with his two sons. Evan Wasek is a 2013 William Paterson graduate and is currently the Director of Bands at Pope John XXIII Regional High School in Sparta, NJ. Evan has been a member of WP's IT department since 2010 when he began work as a student assistant. He specializes in remote support and is a field technician when he is on campus. The Helpdesk hours of operation are located at www.wpunj.edu/itwiki. Helpdesk tickets can be submitted 24 x 7 at www.wpunj.edu/help. April 18, 2018
