Name Connector System Update and Name Pronunciations The university utilizes a system known as Parlance Name Connector which serves as a virtual operator for calls placed to the university operator by pressing ‘0’ from a campus phone or for calls received to the main campus phone number of (973) 720-2000. Beginning this month, Information Technology will be upgrading the Name Connector system to the latest version. In order to ensure the highest level of service and quality, we recommend that employees call into the Name Connector system to verify the pronunciation of their names. To verify your pronunciation before we complete the transition to the upgrade system, you can call the system directly at (973) 720-2545 and speak your name. If successful, you will hear your name and the virtual operator will transfer the call to your extension. If the system cannot match the proper pronunciation, your call it will be routed to a live attendant. If the pronunciation of your name isn’t matching successfully, we ask that you enter a Helpdesk ticket at www.wpunj.edu/helpdesk, under the request type of Telephone – Name Connector Update, to allow for our staff to update the system for the proper pronunciation. The transition of the virtual operator for calls placed to either the main university number (973-720-2000) or to 0 (from campus extensions) is scheduled to take place before the end of 2021. November 22, 2021
