Supervisor E-mail Directions

If you are having difficulty logging into your WP e-mail, please follow the following directions.

What if I am having difficulty accessing my e-mail?

The reason you are having difficulty is that you most likely need to  "Clear Your Cache".  Directions below.

Directions and Information 

Below are directions on how to do this based on the web browser (how you get on-line - Chrome, Firefox, Safari, Internet Explorer) you use.  Also below is the body of the e-mail that was sent out with more details and directions.  If after you clear your cache and are still having difficulty, please read the directions from the e-mail. 

Clearing the cache will delete saved passwords.

Chrome

If you are using chrome and don’t want your saved passwords to be deleted – there is this option.

https://www.wikihow.com/Clear-Cookies-and-Cache-for-One-Site-on-Chrome-on-PC-or-Mac

  1. In the browser bar, enter: chrome://settings/clearBrowserData

    Select the following:

  1. Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files

From the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select all time.

  1. Click Clear browsing data.
  2. Exit/quit all browser windows and re-open the browser.

 

Firefox
  1. From the History menu, select Clear Recent History.

If the menu bar is hidden, press Alt to make it visible.

  1. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  2. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  3. Click Clear Now.
  4. Exit/quit all browser windows and re-open the browser.

 

Microsoft Edge
  1. In the top right, click the Hub icon (looks like three horizontal lines).
  2. Click the History icon, and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher
  1. From the menu bar at the top of the browser, select Tools > Delete browsing history....
  1. If the menu bar is hidden, press Altto make it visible.
  1. DESELECT Preserve Favorites website data
  2. Select:
    1. Temporary Internet files 
    2. Cookies and website data
    3. History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.

E-mail Sent with Information and Directions 

As part of Information Technology’s efforts to keep current with industry trends and provide enhanced services, IT staff are working on a project to migrate all WP employee email accounts from on-campus email servers to Microsoft cloud-based servers.

The Outlook desktop application will remain the same and all account contents and settings (email, calendar, tasks, etc.) will be preserved in the migration. We request that you please either shut down your computer when leaving work the night before your account migration or restart your computer when you arrive the following morning.

We will also have IT staff on hand in your office locations, both before and after the migration, to assist with any proactive actions or post-migration troubleshooting. If you encounter any other issues with your email after the migration, please contact the Helpdesk at 973.720.4357 or www.wpunj.edu/helpdesk for assistance

Below are some common questions/issues. Please either print or forward this email to a personal account so you have access to the information below (if needed) after your account has been migrated.

We have created a Wiki article for common post-migration issues at https://itwiki.wpunj.edu/index.php/Exchange_365_Email_Migration. Some key highlights from the article:

Outlook Web Access (OWA)/WPconnect
The Outlook Web Access site (http://email.wpunj.edu, www.wpunj.edu/email, or the email icon in WPconnect) will automatically redirect migrated accounts to the Microsoft Exchange Online Outlook Web Access site. After first logging in to email.wpunj.edu, a second logon will prompt you to login to again with your full email address. Please note: if logging into OWA results in a ‘Something went wrong’ error message, you will need to clear your web browser’s cache (instructions in the Wiki article linked above.)

Optionally, the direct URL to Microsoft Exchange Online OWA can be used at https://mail.office365.com/owa/wpunj.edu or http://outlook.office.com. You must login with your FULL email address, not just your username.

Mobile Devices
Some mobile devices (phones, iPads, etc.) may need to be reconfigured to properly connect to your account. If the device was originally set up using the FULL email address as the Username, it will most likely automatically pick up the new settings. If not, it may need to be manually reconfigured to update/re-add the account. IT staff will be available both prior to and after your migration to check/fix phone settings as needed.

Microsoft Outlook
Office computers running Microsoft Outlook will stay the same and should automatically pick up the new settings. At the end of the migration, a dialog box will appear in Outlook (if it’s currently running) requiring the computer to be restarted. Outlook for Mac users may need to confirm that Outlook settings are configured to use the full email address (username@wpunj.edu) for the Username field. Please note: as your email account will now be hosted on Microsoft cloud-based servers, actions performed in the Outlook application will be slower than when your account was hosted on-campus.

Thanks for your patience as we complete this migration and feel free to contact me with any questions.

Brian Fanning