ATTENTION NEW STUDENTS:

Fall 2025 students should be available to access GET Mobile by the second week of June. 

For those newly enrolled at the University, it is required to have completed your registration process with the University and to have an active course schedule. If finalizing those steps have just occurred, it is possible that your records are still in the process of being generated.

If you receive a message while logging into GET Mobile stating that your "Login is successful, but we are unable to access your campus card account. Please contact support.", this is normal.

In this situation, please verify that your enrollment status with the University is complete and that you have an active course schedule for the upcoming semester. Once you have confirmed both statuses, please wait 48 hours and then try accessing your account again. Thank you for your patience. 

If you are still having trouble accessing your GET account, please feel free to contact us at Hospitalityservices@wpunj.edu.

Hospitality Services now offers the William Paterson University community the ability to upload their ID photos online. You may do so from either a computer or a smartphone. Both Apple and Android platforms are supported.

You may click on the video below for a step-by-step walkthrough of the ID Photo Submission process and/or follow the instructions below:

Step by Step Instructions

From a computer, please:

1. Login to your WP Connect account
2. To the left of your name, click on WPUNJ Apps and select “GET Pioneer Express”
3. Select “Upload ID Photo “, under Quick Links on the right
4. Upload a new photo to your account

From a smartphone, please:

1. Visit your app store and download the GET Mobile app (icon has a grey circle).
2. After launching, select our institution and enter your full @wpunj.edu email account and password
3. Enter your PIN number (the last four digits of your Banner ID)
4. On the bottom of the GET app, tap on the "Settings gear"
5. Within settings, tap “Upload Photo” and follow the prompts accordingly

Once submitted, our ID Center representatives will review your submissions within 48 business hours.

In order to have your photo approved, it must:

• Contain only your head and neck in a straightforward perspective (think passport photo)
• Have a background that is either plain white or blue
• Not have any hats or head coverings; exception being those worn for religious purposes
• Not include any inappropriate content

Please use Pio's ID photo below for reference: 

Following review, you will receive an email determining your photos status.

Approved Photos: you may visit the ID Center during business hours to receive your ID.

Not Approved: please review the feedback included on your notice and please try again.

For Replacement ID Card and/or Photo Change:

For those regularly joining us on campus, you may simply visit us during our hours of operation and we will process your replacement in real-time.

For those who are primarily remote, you may complete a Replacement ID Form by clicking here.

Please note: Replacement / Photo change requests will be processed although the physical printing of the card will occur at the time of pick-up.

 * Submissions that include inappropriate content will be handled in accordance with our University’s Code of Conduct.